General conditions

Terms and Conditions of Sale of MANDOPAY SAS

Last updated on 01/04/2024

MANDOPAY SAS
SAS company with a capital of 10,000€
Head office: 2 PAS DE L’HÔTEL DE VILLE, 68100 MULHOUSE
Email address: contact@mandopay.com
RCS (or Trade Register) of MULHOUSE No. 98494010600011
Intra-community VAT: No. FR25984940106

Article 1 – Purpose

These terms govern sales by MANDOPAY SAS, located at 2 PAS DE L’HÔTEL DE VILLE, 68100 MULHOUSE.

Article 2 – Fees and Withdrawals

Registration for MANDOPAY services is completely free. No setup or integration fees are charged.

The remuneration policy is entirely based on commissions generated from transactions involving physical products, digital goods, and services sold via the MANDOPAY marketplace.

Commissions vary depending on the payment processors used by customers.

Article 2.1 – Transparency regarding commissions

MANDOPAY SAS provides a commission table for each available payment solution, which can be accessed directly in the “Payment Methods” section of each merchant’s dashboard.

Article 2.2 – Withdrawal requests

Each e-merchant has the ability to request a withdrawal of their balance once they reach the minimum threshold of 20 validated transactions, without any additional fees. For each withdrawal request, identity verification of the e-merchant may be required to prevent potential fraud attempts.

Article 3 – Transactions

All orders made through the MANDOPAY marketplace or the MANDOPAY module are fully listed in a personal dashboard.

For each order (failed, canceled, or validated), both the merchant and the customer are kept informed of the transaction status from the corresponding PSP, and they receive an invoice in PDF format once it has been issued by the payment processor used by the buyer.

All transactions are processed via certified PSPs using a navigation path exclusively secured by valid SSL certificates, ensuring the encryption of each buyer’s personal data.

Article 4 – Order validation

An order is considered valid once the transaction has been approved by the payment processor chosen during the buyer’s ordering process.

Article 5 – Payment methods

MANDOPAY SAS offers several certified and secure payment processors for handling sensitive data. All payment methods are accessible from the merchant’s dashboard, where they can choose to activate or deactivate each available solution.

All API calls between MANDOPAY and the payment processors are fully secured and encrypted. No sensitive data is stored during the purchase process.

Article 6 – Data security

Regarding the account information of each e-merchant: All data is stored in the database in an entirely encrypted manner, making it unreadable and indecipherable by humans.

Regarding billing information related to each e-merchant: No data is shared between MANDOPAY SAS and any third parties. MANDOPAY SAS does not sell any information for commercial purposes.

Regarding specific documentation for each e-merchant: Invoices, reports, and statistical summaries are only accessible to the e-merchant. MANDOPAY SAS reserves the right to access e-merchants’ reports and statistical summaries for accounting purposes only.

Article 7 – Liability

The products offered comply with current French legislation. MANDOPAY SAS cannot be held responsible for non-compliance with the laws of the country where the product is delivered.

Moreover, MANDOPAY SAS shall not be held responsible for damages resulting from improper use of the purchased product, whether physical or digital.

E-merchants agree to abide by declared activities and not to use the platform for unauthorized or illegal activities. To this end, certain information about the company and its activities may be requested during registration.

Finally, MANDOPAY SAS cannot be held responsible for any inconvenience or damage inherent to the use of the internet, including service interruption, external intrusion, or the presence of computer viruses.

Article 8 – Applicable law in case of disputes

The language of this contract is French. These terms and conditions are governed by French law. In case of a dispute, French courts shall have exclusive jurisdiction.

Article 9 – Intellectual property

All elements of the https://mandopay.com website are and remain the intellectual property of MANDOPAY SAS. No one is authorized to reproduce, exploit, redistribute, or use in any way, even partially, elements of the website, whether software, visual, or sound. Any simple or hypertext link is strictly forbidden without the express written consent of MANDOPAY SAS.

Article 10 – Archiving proof

MANDOPAY SAS will archive order confirmations and invoices on a reliable and durable medium that constitutes a faithful copy in accordance with Article 1348 of the French Civil Code.

The computerized records of MANDOPAY SAS will be considered by all parties concerned as proof of communications, orders, payments, and transactions between the parties.

Article 13 – Personal data

MANDOPAY SAS reserves the right to collect nominative information and personal data about you. They are necessary for the management of your order, as well as for improving the services and information we send you.

They may also be transmitted to companies that contribute to these relations, such as those responsible for the execution of services and orders for their management, execution, processing, and payment.

These details and data are also kept for security purposes, in order to comply with legal and regulatory obligations.

In accordance with the law of January 6, 1978, you have the right to access, rectify, and oppose nominative information and personal data concerning you, directly on the website.