Make a claim

You wish to file a complaint against a seller who has used MANDOPAY services? Please fill out the form below to provide us with as much information as possible about your request. Average processing time: 72 hours.

Your name*

Your email*

Claim subject*

Your message

Order reference*

Identity document*
(Required if your complaint concerns an order placed elsewhere than on marketplace.mandopay.com)
[identity file]

Required* (1): If your claim concerns a transaction deemed fraudulent or disputed, we request that you provide the following supporting documents: a valid ID, the order reference, and the name of the e-merchant involved. This information will be forwarded to the payment provider or seller for investigation and processing.

(1) In accordance with the KYC requirements of payment providers integrated through Mandopay, supporting documents may be necessary to process your request. Any claim without the required documents cannot be forwarded to the relevant parties.

Mandopay does not directly handle claims related to transactions between buyers and sellers. Our role is to forward the necessary information to the payment providers or sellers involved. Any dispute resolution will be carried out in accordance with the policies of the providers or sellers.